Over the course of the U.S. prison system’s history, many of the nation’s carceral institutions have been pressured into becoming more or less self-sustaining. This has often been the result of simply not having the budgets, either locally, on the state level or federally, sufficient to fully fund the operation of prisons and jails.


One consequence of this has been that prisons across the nation have been forced to find creative means of generating their own revenues. In many prisons, this has taken the form of inmate vocational programs and such means as providing chain gangs to local governments, in order to perform various types of work.


But another way in which the nation’s carceral institutions have been able to generate significant revenues has been through charging commissions on all outgoing phone calls placed by prisoners. Companies such as Securus Technologies, one of the largest inmate communication firms in the United States, have provided the institutions in which they operate with hundreds of millions of dollars each year.


In the state of Louisiana, for example, Securus Technologies provides the institutions in which it operates with up to 70 percent of all revenues that are generated from phone calls placed on its calling systems. This money is crucial for the adequate funding of ongoing prison operations, including the hiring of additional staff and the provision of sufficient beds to meet the capacity demands brought about by the local inmate population. Even though Securus Technologies is able to provide the institutions in which it operates with tens of millions of dollars a year in Louisiana alone, the company is still able to maintain relatively low rates on all of its outgoing calls. Prisoners using Securus’ system in the state of Louisiana pay approximately $0.15 per minute for outgoing phone calls, on average.

There are many companies that have tried to match Securus Technologies in regards to producing the best inmate communication technology. However, no other company has ever come close to competing with Securus Technologies.


Just on the basis of customer service alone, Securus Technologies has all other companies beat. This is due to Securus having customer service representatives from every language being part of their team. Not only do these individuals speak another language, but they have excellent skills in being nice to people and being patient.


Every year, Securus Technologies invests millions of dollars into purchasing the best equipment and the best employees. The money Securus uses is all their own. They do not take advantage of government grants or the like because they want to show the community that they are a company strictly for the people. Securus is ever making improvements to their award-winning technology, and their employees must go through several seminars every year. These seminars keep them up to date with Securus Technologies and help them improve their customer service skills.


Securus Technologies has also invested a lot of money into their website. They even have a website that is totally dedicated to reviews. This website is accessible through the Securus main website. The reviews posted on the website are from inmates, their friends and family members, and prison personnel.


Inmates thank Securus Technologies for caring about them and allowing them to keep up to the outside community in regards to technology. Parents especially thank Securus for being able to see their children face to face right from prison. Friends and family members of inmates and prison personnel thank Securus Technologies for their user-friendly technology. People are able to video-chat and put money in a loved one’s commissary account with no hassle, and prison personnel can keep track of this with no hassle.


He believes that one of the ways in which the company can advance is by keeping up with new technologies and investing in the promising ones that show great innovation. Mr. Smith is a talented businessman and Securus trusts in his ability to take on new challenges and lead them to a better future with even greater success than what they currently enjoy. Securus is based in Dallas, Texas and was created in 2004. Mr. Smith became the CEO in 2008 and in 2009 he was put on the Board. Thanks to him, Securus has been able to add hundreds of new products and services to its resume. Their sales team was carefully selected and includes the top software based professionals in the telecommunications field.

Rick Smith, CEO of Securus, has made a name for himself in the telecom industry. He is known for being a strong leader, investor in advancing technology, and experienced in the field. It is thanks to him that Securus is now the best telecommunications company that services inmates and law enforcement agencies. They are dedicated to their customers and work hard to provide excellence support and sound quality on the calls. Mr. Smith also led to introduction of video calling within the company. He came up with this idea when he realized that many loved ones are unable to see their family while in prison, and so under Rick Smith direction Securus installed video cameras in prisons. Mr. Smith is very respected within the field and so many prisons trust and invest in Securus because they are knowledgeable of his expertise. Mr. Smith constantly has his eye on possible improvements and he hopes to be able to expand the company until it is available in every prison in the United States of America. Follow Rick at LinkedIn.com.

The video visitation that Rick Smith Securus pushed forward is one of the most innovative ideas that the telecommunication industry has seen in many, many years. This technique makes it much easier for families to visit as they no longer have to drive for hours every week in order to visit their loved ones. Additionally, this saves the prisons money and also increases their safety level which is always a good thing. Securus is also working to implement biometrics into their services so that it is simple to locate and identify prisoners. This will make management within the prison much easier and it is one of the reason so many prisons are choosing to work with Securus. All of this is thanks to Mr. Smith’s devotion to technological innovation. Under his leadership, they will continue to improve their information access and communication. Their main focus is providing support to the families of the inmates in prison. Read more on Crunchbase.com.

Working on a fugitive task force, I can not tell you how many inmates that have been released wind up right back inside the prison because they really only know one way of life. This was the case with a violent offender who went right back to home invasions days after his release, but this time he was ramping up his game and beating innocent civilians within an inch of their lives. It was urgent we got him back in jail for good before his next victim wasn’t so lucky.


Unable to predict his next move, and having trouble keeping him under surveillance because of this support network and safe houses, we had to find another way to put an end to this reign of terror. I decided to take a drive to our local prison to try and finally put a close to this situation once and for all. No one in his support network would give up any clues to his location, so we had to pull it out of inmates literally.


Securus Technologies is responsible for the phone call monitoring system in the prison. The CEO of the company, Richard Smith, says he and his 1,000 employees are all dedicated to making the world safe, and I was going to prove it. I knew that the fugitive had family as well as enemies in that prison, and listening to them on the phone was going to unlock the door to his ultimate arrest.


It wasn’t long after I got the hag of the LBS software that we detected chatter from an inmate talking to his brother and calming him down about something. The brother was nervous about being an accessory to a crime, harboring a fugitive. Hours later we slipped into position undetected and used that information to catch the fugitive completely off guard.


Securus Technologies is an information technology firm located in Dallas, Texas. This one time small company has increased in size significantly over the past few years as it provides ample, reliable and high-quality products to its Niche customer base. Interesting Lee enough to customers that Securus Technologies mainly focuses on are incarcerated individuals currently serving time within the American prison system. These individuals are often ignored consumer base, Securus Technologies has been able to provide them with the support that they require, the company itself has grown in Prestige. A recent press release has shown that Securus Technologies is moving to promote a software program it has released that allows video chat capabilities between inmates and their loved ones.


This software program is free and is available for download for both Apple and Android devices. By using a Wi-Fi signal inmates are capable of communicating directly with their loved ones on the outside, allowing them to bypass the usual annoyance of traditional visitation. Family members will no longer have to travel long distances, or worry about any sort of uncomfortable Security checks when they finally do arrive at the prison grounds. Since its release this Shameless streaming technology has already allowed Securus Technologies to support countless individuals who have now grown to become loyal and dedicated customers.


This particular promotion will undoubtedly open new doors for Securus Technologies and allow them to receive much more customers to the ranks. More customers and more Revenue equals more time for research and development, meaning that Securus Technologies can provide more services and products to their customers which will combine to create a much better technological future.


Secures Technology is one of the leading providers of criminal and civil justice technology solutions for investigations, public safety, monitoring and correction. The company announced that it is saving their clients real time and money by employing its Grievance application and Inmate Forms on ConnectUs. It estimates that the automated forms save up to sixty-five percent of the correction staff time over paper forms.

Russel Roberts, Securus Vice President of Marketing and Strategy outlined that the company is committed to availing new features and technology to its customers, the Inmate Forms and Grievance application on ConnectUs is just but an example of current modernization.

Correctional facilities use paper forms for several inmate appeals, this appeals include medical, grievances, handbook acceptance forms and sign up forms. This takes a lot of time while collecting, distributing, routing, responding, logging, filing, copying, storing and archiving the forms.

This application compiles all this requests and change of requests can be done in just a few minutes. The application transforms the manual paperwork to digital automation. It is estimated that ConnectUs Inmate Forms and Grievance application processes an average of thirteen forms per inmate per month; this saves the staff’s time which can be focused on security and safety.

Inmate’s benefits from the self-service process by viewing the current status of their grievances and either accepting or appealing them. There are other additional capabilities associated with this platform; this includes dynamic application display by time and day, inmate location and a digital inmate board for communication between inmates and the correctional facility staff. The application is tailored to many languages to suit different inmates.

Securus Technology is committed to providing emergency response, public information, biometric analysis, information management, investigation and inmate self-service.