Secures Technology is one of the leading providers of criminal and civil justice technology solutions for investigations, public safety, monitoring and correction. The company announced that it is saving their clients real time and money by employing its Grievance application and Inmate Forms on ConnectUs. It estimates that the automated forms save up to sixty-five percent of the correction staff time over paper forms.
Russel Roberts, Securus Vice President of Marketing and Strategy outlined that the company is committed to availing new features and technology to its customers, the Inmate Forms and Grievance application on ConnectUs is just but an example of current modernization.
Correctional facilities use paper forms for several inmate appeals, this appeals include medical, grievances, handbook acceptance forms and sign up forms. This takes a lot of time while collecting, distributing, routing, responding, logging, filing, copying, storing and archiving the forms.
This application compiles all this requests and change of requests can be done in just a few minutes. The application transforms the manual paperwork to digital automation. It is estimated that ConnectUs Inmate Forms and Grievance application processes an average of thirteen forms per inmate per month; this saves the staff’s time which can be focused on security and safety.
Inmate’s benefits from the self-service process by viewing the current status of their grievances and either accepting or appealing them. There are other additional capabilities associated with this platform; this includes dynamic application display by time and day, inmate location and a digital inmate board for communication between inmates and the correctional facility staff. The application is tailored to many languages to suit different inmates.
Securus Technology is committed to providing emergency response, public information, biometric analysis, information management, investigation and inmate self-service.